Return Policy

Effective Date: August 6, 2026

1. General Policy

Each piece of artwork is carefully created by hand, and due to its custom and original nature, all sales are considered final. Likewise, print products such as tshirts and greeting cards are printed specifically for your order, so all sales are considered final. Returns, exchanges, or cancellations are not accepted, except in cases of damage or error as outlined below.

Custom Pet Portraits

    •    Custom commissions are non-refundable once work has started.

    •    Customers provide reference photos for these commissions, and the final artwork reflects the artist’s interpretation.

    •    Minor variations in color, style, or detail do not constitute grounds for a return or refund.

Original Art (Gallery) or Art Sold at In Person Events

  • Due to the unique and delicate nature of the artwork, purchases of original artwork are nonrefundable.

Print Products (T-shirts, Greeting Cards)

  • Because each print product is produced specifically for your order, we do not refund or accept returns or exchanges for reasons such as ordering the wrong size, color, or design, or because you changed your mind.

3. Damaged or Defective Items

    •    If an item is received damaged or defective, you must notify us within 5 days of delivery. The damage or defect must not have been caused by the customer in order to qualify for reimbursement or replacement.

    •    To request a replacement or refund, provide clear photographs of the damaged item and retain the original packaging.

    •    We will determine, at our discretion, whether to offer a replacement or refund.

4. Shipping Issues

    •    We are not responsible for delays, loss, or damage caused by shipping carriers.

    •    We will assist in filing claims with carriers when applicable.

5. Cancellations

    •    Orders for original art, custom pet portraits, and any other commissioned art may only be canceled within 24 hours of the order being placed. Custom commission orders may only be canceled before work begins. Once work has commenced, cancellations are not permitted.

  • Deposits for custom commission orders are nonrefundable.

  • Once an order has been submitted for a print product such as t-shirts or greeting cards, it cannot be cancelled, modified, or refunded because production begins shortly after the order is submitted.

6. Non-Returnable Items

    •    Custom pet portraits

    •    Commissioned artwork

  • Original Art (Art shown in Gallery) or art purchased at an in person event

    •    Print products such as t-shirts or greeting cards

7. Contact Information

For questions regarding this Return Policy, please contact:

LKICKART@GMAIL.COM